Last updated: November 9, 2026
Sometimes a piece just doesn’t work out at home. You have 30 days from delivery to request a return. Here’s how to get started and what to expect.
Start with an email
Contact [email protected] within 30 days of receiving your order. Include your order number, the item you want to return, and the reason. For a quality issue, damage, or an incorrect item, include photos if possible so we can help resolve it.
Our team reviews return and refund requests within 2 days. We’ll email the next steps and the current overseas return address for your specific order. Please contact us before sending anything back; the address on a parcel or our company address may not be the correct return location.
What condition should the item be in?
For a change-of-mind return, keep the item unused, in its original condition, with its parts, accessories, and packaging where possible. Pack it securely to protect it in transit. These condition requirements do not prevent you from reporting a faulty or damaged product.
Who pays return shipping?
If you change your mind, order the wrong item, or decide it isn’t right for your space, you pay the return shipping cost. If the product has a quality defect, or we sent a damaged or incorrect item, we pay the return shipping cost. Email us first so we can arrange the appropriate return method. We do not charge a restocking fee.
When will my refund arrive?
After your return arrives, we inspect it and complete the refund review within 2 days. Once approved, we process the refund to the original payment method within 5 days. We’ll email you when it has been issued. Your bank or payment provider may need additional time to show the credit in your account.
For an accepted full-item return, we refund the price paid for that returned item and any applicable refundable tax. Original standard shipping is free. Buyer-paid change-of-mind return postage is not reimbursed. For a quality issue, we cover the required return postage.
Need to cancel or exchange?
Email us as soon as possible if you need to change or cancel an order. We’ll check whether it can still be stopped before dispatch. If it has already shipped, use the return process after delivery. For an exchange, contact us so we can help arrange the return and a new order.
Questions? We’re here to help.
Email [email protected]. Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, including daylight saving time).
Who operates TAVVERIN?
TAVVERIN is operated by Chengdu Kanghua Guohong Building Materials Co., Ltd. Legal representative: Wu Zejun. Registered business address and actual operating address: Room 7, Floor 7, Building 1-1, No. 218 Jinfu Road, Jinniu District, Chengdu, Sichuan 610036, China. This is our business correspondence address. For a return, email us first so we can provide the current overseas return address for your order.