Last updated: November 9, 2026
Here’s the plan for getting your home essentials to your door. We currently sell and ship to the United States only, with free standard shipping on every order. There is no minimum purchase.
When will my order ship?
Order processing takes 0–2 days after payment is confirmed. Processing covers checking your order, preparing the items, and handing the parcel to the carrier.
How long does delivery take?
Transit normally takes 5–6 days after dispatch. Allow approximately 5–8 days in total for processing and transit. These are estimates, not guaranteed arrival dates. Carrier disruptions, weather, holidays, or address issues can cause delays. If your order is delayed, email us and we’ll help check its progress.
What does shipping cost?
Standard shipping to the United States is free. Any applicable sales tax is shown at checkout before you place your order. We do not currently accept orders for delivery outside the United States.
How can I track my order?
We’ll send shipment details and tracking information when your order is dispatched. Carrier scans may take time to appear. If you cannot find your shipment email or tracking has stopped updating, send us your order number.
Need to correct an address?
Check your shipping address before placing your order, including the apartment or unit number and ZIP code. If something needs changing, email us right away. We’ll try to help before dispatch; once a parcel is with the carrier, changes may no longer be possible.
Missing, damaged, or incorrect delivery?
If tracking shows delivered but you cannot find the package, check around your delivery location and contact us so we can investigate with the carrier. If an item arrives damaged or incorrect, keep the packaging and email your order number and photos if available. We’ll help arrange the appropriate resolution under our Returns & Refunds Policy.
Questions? We’re here to help.
Email [email protected]. Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, including daylight saving time).
Who operates TAVVERIN?
TAVVERIN is operated by Chengdu Kanghua Guohong Building Materials Co., Ltd. Legal representative: Wu Zejun. Registered business address and actual operating address: Room 7, Floor 7, Building 1-1, No. 218 Jinfu Road, Jinniu District, Chengdu, Sichuan 610036, China. This is our business correspondence address. For a return, email us first so we can provide the current overseas return address for your order.