Have a question about a product, a delivery, or a return? Send us an email and tell us what you need. If you’ve already ordered, include your order number so we can find the details.
Email our team
Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, adjusted for daylight saving time).
Help with your order
For shipping questions, include your order number and tracking number if you have one. For a damaged, incorrect, or faulty item, tell us what happened and attach photos if possible. Please do not email passwords, full card numbers, or identity documents.
Starting a return?
Email us within 30 days of delivery. We review return and refund requests within 2 days and send the next steps, including the current overseas return address for your order. Please wait for those instructions before sending your parcel.
You pay return shipping for a change of mind. We pay return shipping for quality issues and damaged or incorrect products we sent. Once a return is received, its refund review takes up to 2 days; approved refunds are processed within 5 days. Your payment provider may need additional time to post the credit.
Company and operating address
Chengdu Kanghua Guohong Building Materials Co., Ltd.
Legal representative: Wu Zejun
Room 7, Floor 7, Building 1-1, No. 218 Jinfu Road, Jinniu District, Chengdu, Sichuan 610036, China
This is both our registered business address and actual operating address. It is for business correspondence. Returns are routed to the current overseas return location supplied by customer service by email.
Quick shopping details
We sell and ship to the United States only. Standard shipping is free, order processing takes 0–2 days, and estimated transit takes 5–6 days after dispatch.