Last updated: November 9, 2026
Your information helps us get your order to you and help when you need us. This policy explains how TAVVERIN handles personal information when you browse our store, place an order, create an account, or contact us.
What information do we collect?
We collect the details you provide, such as your name, email, phone number, billing and shipping addresses, order details, account information, and messages to customer service. Our payment providers process payment details under their own privacy policies. Please do not send card numbers or passwords by email.
Our website also receives technical information such as IP address, browser and device details, pages visited, and cookies used for functions such as your cart, account, and site security. If you post a review, its text and the name you choose may be visible to other visitors.
How do we use it?
We use information to process payments, fulfill and track orders, manage returns and refunds, answer questions, maintain accounts, prevent fraud, and keep the store working. We also use relevant records for accounting and legal obligations. Where we send promotional emails, you can unsubscribe using the link in the message or contact us.
Who receives information?
We share the information needed to provide these services with payment processors, shipping and fulfillment providers, hosting and technical service providers, and customer service providers. We may disclose information when required by law or needed to protect legitimate rights and security. Service providers handle information according to their roles and applicable terms. We do not publish your private order or contact details.
Cookies and your choices
Cookies help remember your cart, sign-in, and preferences. You can manage or delete cookies through your browser; blocking essential cookies may affect checkout or account access. Third-party services or embedded content may apply their own cookie and privacy policies. If optional analytics or advertising tools are used, their cookies may measure browsing activity; use any available consent controls to manage them.
Retention and security
We keep information for as long as needed to handle orders, returns, customer service, accounting, fraud prevention, and legal requirements. We use reasonable safeguards, but no online system can guarantee complete security. Information may be handled in China, the United States, or other countries where our service providers operate.
Your privacy requests
Depending on where you live and applicable law, you may request access, correction, deletion, a copy of your information, or an opt-out of certain uses, including targeted advertising or sale or sharing where applicable. Email us to make a request or ask a privacy question. We may need to verify your identity and may retain records required for legal or security reasons. We will not treat you unfairly for exercising applicable privacy rights.
Children and policy updates
Our store is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us. We may update this policy as our services change; the date above identifies the latest version.
Questions? We’re here to help.
Email [email protected]. Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, including daylight saving time).
Who operates TAVVERIN?
TAVVERIN is operated by Chengdu Kanghua Guohong Building Materials Co., Ltd. Legal representative: Wu Zejun. Registered business address and actual operating address: Room 7, Floor 7, Building 1-1, No. 218 Jinfu Road, Jinniu District, Chengdu, Sichuan 610036, China. This is our business correspondence address. For a return, email us first so we can provide the current overseas return address for your order.